I have a secondary insurance, why am I getting a bill?

Either your secondary insurance carrier did not cover the service, it was applied to your deductible, or we were never given a copy of your secondary insurance.

Why does it take so long to receive a bill?

We did not hear from your insurance carrier until now.

What is the difference between copay and coinsurance?

Your copay is a set amount you pay at the time of each service. It usually ranges between $5 and $20. Some insurance carriers may be more or less. Coinsurance is a percentage of the bill that is the patient's responsibility after the insurance carrier pays.

I have insurance, why isn't my bill paid in full?

Your insurance carrier did not cover the service, there was no referral issued or your insurance carrier denied the service as plan terminated.

I paid copay at time of service, why am I still getting a bill?

Your insurance denied claim as a non-covered service or plan terminated.

Why must I pay for a copy of my medical record?

Releasing health information to other health care providers, patients, and authorized users is a basic function when managing health information. However, we must charge for this service because of the time and expense associated, including obtaining proper authorization, processing and postage costs.

Do I need to contact my insurance company to find out what will they cover?

We encourage you to contact your insurance company or your employer with specific questions about what is or is not covered by your insurance plan.

Will you send my bill to my insurance company(ies), or will I have to do it?

If we are contracted with your insurance careers, we will gladly file your bill with your insurance companies. Just make sure you give us complete information on those companies, including addresses, policy numbers, etc.

If we are not contracted with your insurance company, it is your responsibility to pay at time of service. You may bill your insurance company directly for reimbursement.

What if I receive a check from my insurance company?

If your insurance company issues you a check for services rendered at our clinic and a balance remains on your account, we prefer that you deposit the payment into your checking account and write a personal check made out to Adolescent and Young Adult Medicine, PS for that amount. Please mail your personal check and a copy of the Explanation of Benefits to the address on your billing statement.